Shipping, Returns, Exchanges
DHL - 5 to 7 days (USA)
Expedited 2 Day (when available) - 2 days (USA)
Expedited 1 Day (when available) - 1 day (USA)
International - 10 to 14 days
Pre-ordered items - Please add these transportation times to the date pre-ordered items are scheduled to start shipping.
When FREE SHIPPING is offered, it only applies to US-based ship-to addresses.
Returns/exchanges are allowed for 30 days from date of your purchase. After 30 days, we are not able to offer a refund or exchange. Eligible returns and exchanges are acceptable as long as the item is unworn, unwashed, free of stains and in the same condition as when you received it.
Domestic orders. Please visit here to locate your order to begin the exchange and return process. Check your receipt for your specific order number and the email that you used to place it.
- International duties and taxes. We are not responsible for international duties, tariffs and taxes incurred. This is the sole responsibility of the customer. If a return or exchange is needed, duties, tariffs, taxes and shipping costs/freight cannot be refunded.
- Undeliverable items. Shipping fees are non-refundable. If an item is undeliverable due to an address error and you would like to return your item for a refund, your order will be refunded minus shipping fees.
Where do we ship? Currently, we ship to: Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Indonesia, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States.
For international orders, all duties, freight and taxes are included in the final cost. Questions? Just contact us at firstname.lastname@example.org anytime.
Damaged items. Damaged items need to be be reported within 3 days of receipt, with photos attached. If not reported, we can not issue a return, refund or exchange. If you have received an incorrect or defective item, please contact email@example.com within 3 days of receiving your order.
Limited Edition Items
24, 36 or 48 Hour Flash Sales
Refund Process. After we receive your return request, and we have inspected your return, you will receive an email notifying you that we have received your returned item. We will then notify you of either (1) the approval or (2) rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days. PLEASE NOTE. Refunds can take 3-5 business days to appear on your statement, depending on how each bank or financial institution processes them. If you haven’t received a refund, first double-check your bank account. Then contact your credit card company. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.